PlanoHaven respects your privacy and is committed to maintaining your trust by protecting your personal data. This Privacy Policy (“Policy”) describes how PlanoHaven collects, uses, shares or otherwise processes data that (either in isolation or in combination with other information) enables you to be directly or indirectly identified (“Personal Data”) and explains the rights you may have in relation to your Personal Data.
This Policy is intended to help you understand how PlanoHaven processes your Personal Data when you:
PlanoHaven (“PlanoHaven”, “we”, “our” or “us”) is responsible for the processing of your Personal Data as described in this Policy, and, unless otherwise specified, acts as the controller of such Personal Data. This means that PlanoHaven determines the purposes for which and how your Personal Data is processed.
CATEGORY | DESCRIPTION OF INFORMATION |
Contact Information | Data such as your name, email address, physical address, phone number, date of birth, employer or educational institution name and your title or role (as that information relates to your use of our products and services) and other contact information. |
Supplemental Identification (ID) Information | Data such as your government-issued identity documents, photos and other information collected for identity, age verification and fraud prevention purposes. |
Account Information | Data associated with your PlanoHaven account, such as your username and password. |
Payment Information | Data about your billing address and method of payment, such as bank details, credit, debit or other payment card information. |
Activity & Usage Information | Data associated with your activity and use of our products and services such as keycard access data (i.e. date and time of arrival or scan at access point), bookings and other information relating to your membership activity and use of our products and services. |
Security Information | Data such as your images and video footage captured by closed circuit television (CCTV), your access data logs, and data collected about you in connection with security incidents that involve you and other information relating to the safety and security of our locations. |
Event Information | Data collected for purposes of registration and participation in events and webinars, such as attendee badge information (e.g., name, title, company name and image), email addresses, photographs and videos captured during events. |
Device, Internet & Network Activity Information | Data from which your device could be identified, such as device ID or other unique identifiers, or about your device, such as browser type, your geolocation information (taken through your mobile device’s GPS signal, browser’s WIFI signal or Bluetooth technology, if your device settings allow for this), IP address, MAC address, data and other information relating to your device and activity on and use of our websites, mobile applications, emails and online content, to the extent such data is considered Personal Data under applicable data protection laws. |
Other Voluntary Personal Data | Data such as the content of your communications with us, including interactions with customer support and our social media channels, participation in surveys, questionnaires, contests or other promotional offers, data you provide when you sign up to receive news, promotions or other marketing communications from us or our partners and any other information you voluntarily provide to us. |
CATEGORY | DESCRIPTION OF INFORMATION |
Medical & Health Information | Data collected in connection with incidents or medical emergencies involving you at our locations. |
Other Sensitive Personal Data | Data collected with your consent and used as necessary to perform reasonably expected services or as required by law. Unless specifically requested, we ask that you not provide any Sensitive Personal Information. |
4.1 Directly from You
We collect most of your Personal Data directly from you. The categories of Personal Data that we collect depend on how you interact with us.
For example, you may provide us Personal Data when you sign-up for a PlanoHaven membership, contact us or inquire about our products or services, access our locations, use our mobile applications, participate in surveys, interact with our websites, attend or take part in events or webinars or provide services to us.
You may not always be required to provide Personal Data that we request. If you do not wish to provide your Personal Data to us, you may choose not to do so or opt out of our processing of your Personal Data when this option is offered to you. However, you should be aware that if you do not provide the Personal Data that we request, we may not be able to provide you with our products or services or respond to your requests for which the provision of such Personal Data is necessary.
4.2 From Automated Means, Devices and Our Networks
We may automatically collect your Personal Data, which we may observe or detect without directly asking you to provide the information to us. As is common practice among businesses that operate online and through technology, this will mainly include information gathered automatically through your activity on and use of our websites, mobile applications, emails and online content. This information includes Device, Internet and Network Activity Information and other information collected through cookies, web beacons and other similar technologies. For more information on how we use cookies, internet advertising and other tracking technologies, please see our Cookie Policy.
4.3 From Other Sources
We may also collect your Personal Data from other sources as described in the table below.
We collect and process your Personal Data for the following purposes:
We consider the protection of your Personal Data to be a vital part of our relationship with you; therefore, we do not sell your Personal Data to third parties. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties (“Third Parties”) as set forth in this Policy. These Third Parties can be categorized as follows:
We retain Personal Data for a period of time consistent with the original purpose of collection (see Section 5 [Purposes for Which We Process Your Personal Data] above) or as long as required to (i) comply with a legal obligation, (ii) protect or defend our rights, interests or property or that of our employees, agents, members, customers and other third parties, (iii) prevent or investigate possible wrongdoing in connection with our products and services, (iv) enforce our terms and conditions, policies and agreements, (v) protect against legal liability or (vi) pursue legitimate interests or essential business purposes. We determine the appropriate retention period for Personal Data based on the length of time we have an ongoing relationship with you (e.g., for as long as you have an account with us or keep using our products and services), the amount, nature, and sensitivity of the Personal Data being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Data, whether we can achieve the purposes of the processing through other means, and based on applicable legal obligations (such as applicable statutes of limitation).
We use appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. Such measures take into account the nature of Personal Data and the processing and the threats posed.
While we endeavor to implement generally accepted security measures, no method of storage or transmission is 100% secure. In the event of a security incident, we will notify regulators and/or you as required by applicable laws and regulations. Such notice may come in the form of an email, postal mail, in-app notification or an electronic notice posted online or through our products and services.
Currently, we do not make any decisions based solely on automated processing, including profiling, which produces legal effects (“Automated Decision-Making”). In the event that our position changes, we will update this Policy and inform you as required by applicable data protection laws.
10.1 Your Rights
Depending on where you live, you may be able to exercise certain rights in relation to your Personal Data. These rights may include the right to:
You will not be discriminated against for exercising any of your rights described in this Policy. Please note that these rights may be subject to further conditions, limitations and/or exemptions under applicable data protection laws. If any of the rights listed above are not provided under law for your jurisdiction, we have absolute discretion in providing you with these rights.
10.2 How to Exercise Your Rights
To exercise your applicable rights, please email us support@planohaven.com When you contact us, please indicate what right you wish to exercise.
To protect your privacy and maintain security, we may ask you to provide certain information to verify your identity and residence before granting you access to your Personal Data or complying with your request. We will contact you if we need additional information in order to process your request. If we are unable to verify your identity or rights to the data, we may not be able to provide you with data rights until you are able to provide us with proper documents. Where permitted by law, we reserve the right to charge an appropriate fee to cover administrative costs incurred in responding to your request, for instance, if your request is manifestly unfounded or excessive.
Under certain data protection laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf and we may need you to verify your identity directly with us.
10.3 Your Preferences for Email Marketing and Push Notifications
We want to make you aware of the fantastic products and services we offer! To do so, we may send you communications via email. If we process your Personal Data for the purpose of sending you marketing communications, you can manage your preferences in several ways.
To opt out of email marketing communications, you can use the unsubscribe function in any email you receive from us or contact us using the information in Section 13 [Contacting Us].
Opt-out requests can take up to ten (7- 10) business days to be effective. To control push notifications sent through our PlanoHaven app, you can change your notification settings on your device. Please note that opting out of marketing communications does not opt you out of receiving important business communications related to your current relationship with us, such as transactional communications about your memberships or event registrations, service messages, security alerts, invoices and updated terms and conditions.
10.4 Your Preferences for Telemarketing Communications
If you want your phone number to be added to our internal Do-Not-Call telemarketing register, please contact us by using the information in Section 13 [Contacting Us] below. Please include your first name, last name, company and the phone number you wish to add to our Do-Not-Call register.
Alternatively, you can always let us know during a telemarketing call that you do not want to be called again for marketing purposes.
10.5 Cookies, Targeted Online Advertising and Other Tracking Technologies
For more information on how to manage the use of cookies, targeted online advertising and other tracking technologies, please refer to Section 7 [How to Manage Cookies, Targeted Online Advertising and Other Tracking Technologies?] in our Cookie Policy.
10.6 Precise Location-Based Services
With your consent, we may collect the approximate physical location of your device by using GPS, Bluetooth, cell phone tower locations, Wi-Fi signals and/or other technologies to improve special offers and to enable location-based services.
We collect this data if you opt in through the PlanoHaven Apps or other program (either during your initial login or later). If you have opted in to share your location, the PlanoHaven Apps or other program will be able to collect your location data based on how you chose to share the data.
You can specify via your device’s operating system (such as through the “Settings” icon) to always share location data, only when the App is in use or never. If you choose only when the App is in use, we will have access to the data until you log off or close the application or if you use your phone’s or other device’s settings to disable location capabilities for the PlanoHaven App or other programs.
10.7 Do Not Track
While some internet browsers offer a “do not track” or “DNT” option that lets you tell websites that you do not want to have your online activities tracked, these features are not yet uniform and there is no common standard adopted by industry groups, technology companies or regulators. Therefore, we currently do not participate in any “do not track” or “DNT” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal data.
Our products and services are not directed at children. We do not knowingly collect Personal Data from children under the age of 16, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions, unless (a) we have obtained consent from a parent or guardian, (b) such collection is subject to a separate agreement with us or (c) the visit by a child is unsolicited or incidental. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us by using the information in Section 13 [Contacting Us], and we will take steps to delete their Personal Data from our systems.
From time to time, we will update or modify this Policy, at our sole discretion, to reflect changes in legal and regulatory requirements and our business practices. The updated Policy will be posted to this website with a change to the “Last Updated” date (located at the top of this Policy). We encourage you to review this page periodically to stay informed, especially before you provide Personal Data.
In circumstances where we make updates or modifications to this Policy that materially alter your privacy rights, we will provide additional notice, such as via email or with in-service notifications, as required by law. The updated Policy will take effect immediately after being posted or as otherwise notified by us. Your continued relationship with us or your continued use of our website, products, and services after any such updates take effect will constitute acknowledgment and (as applicable) acceptance of the updated Policy.
If you have questions or concerns relating to this Policy or privacy-related issues, please email us at support@planohaven.com or send a letter to the address below. When you contact us, please indicate which country and/or state you reside in.
PlanoHaven
5920 Windhaven Pkwy
Plano, TX 75093, USA
Please see each section below for more information on our separate and/or supplemental privacy notices and policies that may govern how we process your Personal Data in certain circumstances.
14.1 Texas Supplemental Privacy Notice of Texas Residents Only
This Texas Notice is intended to provide you with additional information with regard to our handling of your personal data and certain consumer rights.
When we use the terms “consumer” and “personal data” in this Texas Notice, we are using those terms as the Texas Data Privacy and Security Act (“TDPSA”) defines them, which the TDPSA generally defines a “consumer” as an individual who is a resident of Texas acting only in an individual or household context, but does not include an individual acting in a commercial or employment context and “personal data” as any information, including sensitive data that is linked or reasonably linkable to an identified or identifiable individual, but does not include deidentified data or publicly available information.
TDPSA NOTICES
Categories of Personal Data, Purpose for Processing, Categories of Personal Data Shared with Third Parties and Categories of Third Parties with Whom We Share Personal Data.
In this Policy,
Some or all of the categories of personal data we process may be shared with third parties. The categories of personal data that we share with third parties depends upon the purposes for which we process personal data. If we engage a third party in connection with any of the purposes for which we process personal data, the categories of personal data associated with that purpose will be shared with the associated third party. Please refer to Sections above for more context.
Sharing of Personal Data for Targeted Advertising
As is common practice among companies that operate online, we may share limited personal data with certain third parties, including non-affiliated Advertising Partners, for purposes of targeted advertising on non-PlanoHaven websites, applications and services.
In addition, we may allow certain Advertising Partners to collect personal data from our websites and services using cookies, web beacons, mobile advertising identifiers and other technologies. These Advertising Partners may use this information to display online advertisements tailored to your interests and preferences across your browsers and devices and to conduct ad campaign measurements and website analytics. Any personal data we may have shared for the purpose of targeted advertising is limited to Device, Internet & Network Activity Information. For more information on how we use cookies, targeted online advertising and other tracking technologies, please see our Cookie Policy.
De-Identified Data
We may use de-identified data in some instances (as that term is defined under TDPSA). We maintain and use such data without attempting to re-identify it.
YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
Your Rights
As a Texas resident, you may have the rights listed below in relation to personal data that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include the right to:
How to Exercise Your Rights
You may exercise your rights by emailing support@planohaven.com. To protect your privacy and maintain security, we may take steps to verify your identity before complying with your request and may decline your request if we are unable to verify your identity. To verify your identity, we may collect information such as your email address, government issued ID or date of birth before providing a substantive response to the request.
We do not sell your personal data (as that term is defined under TDPSA). To opt out of targeted advertising, please refer to Section 7: “How to Manage Cookies, Targeted Online Advertising and Other Tracking Technologies?” in our Cookie Policy.
Authorized Agent
You may designate another person to serve as your authorized agent and to act on your behalf to opt out of the processing of your personal data for purposes of targeted advertising or the sale of your personal data. We will comply with an opt-out request we receive from an authorized agent if we can verify, with commercially reasonable effort, your identity and the authorized agent’s authority to act on your behalf.
How to Appeal Our Refusal to Act on a Request?
If we decline to take action on any request that you submit in connection with the rights described in the above sections, you may ask that we reconsider our response by sending an email to support@planohaven.com. Please use “TDPSA Appeal of Consumer Rights Request” in the subject line.
14.2 Utah Supplemental Privacy Notice for Utah Residents Only
This Utah Notice is intended to give you additional information about our handling of your personal data and certain consumer rights.
When we use the terms “consumer” and “personal data” in this Utah Notice, we are using those terms as Utah’s Consumer Privacy Act (“UCPA”) defines them, which the UCPA generally defines a “consumer” as an individual who is a resident of Utah acting in an individual or household context, but does not include an individual acting in an employment or commercial context and “personal data” as information that is linked or reasonably linkable to an identified individual or identifiable individual, but does not include de-identified data, aggregated data or publicly available information.
UCPA NOTICES
Categories of Personal Data, Purpose for Processing, Categories of Personal Data Shared with Third Parties and Categories of Third Parties with Whom We Share Personal Data.
In this Policy,
Some or all of the categories of personal data we process may be shared with third parties. The categories of personal data that we share with third parties depends upon the purposes for which we process personal data. If we engage a third party in connection with any of the purposes for which we process personal data, the categories of personal data associated with that purpose will be shared with the associated third party. Please refer to Sections above for more context.
Sharing of Personal Data for Targeted Advertising
As is common practice among companies that operate online, we may share limited personal data with certain third parties, including non-affiliated Advertising Partners, for purposes of targeted advertising on non-Common Desk websites, applications and services. In addition, we may allow certain Advertising Partners to collect personal data from our websites and services using cookies, web beacons, mobile advertising identifiers and other technologies. These Advertising Partners may use this information to display online advertisements tailored to your interests and preferences across your browsers and devices and to conduct ad campaign measurements and website analytics. Any personal data we may have shared for the purpose of targeted advertising is limited to Device, Internet & Network Activity Information. For more information on how we use cookies, targeted online advertising and other tracking technologies, please see our Cookie Policy.
YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
Your Rights
As a Utah resident, you may have the rights listed below in relation to personal data that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include the right to:
How to Exercise Your Rights
You may exercise your rights by emailing support@planohaven.com. To protect your privacy and maintain security, we may take steps to verify your identity before complying with your request, and may decline your request if we are unable to verify your identity. To verify your identity, we may collect information such as your email address, government issued ID or date of birth before providing a substantive response to the request.
We do not sell your personal data (as that term is defined under UCPA). To opt out of targeted advertising, please refer to Section 7: “How to Manage Cookies, Targeted Online Advertising and Other Tracking Technologies?” in our Cookie Policy.
14.3 Cookie Policy
For more information on how we use cookies, targeted online advertising and other tracking technologies, please see our Cookie Policy.
15.1 Non-Common Desk Companies
This Policy does not address, and we are not responsible for the privacy, data, or other practices of any entities other than PlanoHaven (except as otherwise provided in this Policy), including Sponsors and Landlords and Building Owners and Managers.
In addition, we are not responsible for the privacy, data collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through our software and technology platform and applications or our social media pages.
15.2 Third-Party Links
Our website or products and services may contain links to other websites or services. If you click on a third-party link, you will be directed to that third party’s website or service. We do not exercise control over, nor do we assume responsibility for, any third-party websites or services or their privacy, data collection, use, disclosure or security policies or practices.
In addition, these other websites may place their own cookies or other files on your computer, collect data or solicit Personal Data from you. We encourage you to read our privacy policies or statements of the other websites or services you visit.
The fact that we link to a website or service is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices.
15.3 Anonymized Data
We use anonymized data. Anonymized data is data from which individuals cannot be identified or made identifiable by neither us nor anyone else. Anonymized data is not Personal Data and is not subject to data protection laws.